Privacy Policy

MIRA REAL ESTATE BROKERS L.L.C Trade License No. 1580156 | TRN 100528865700003

Effective Date: 1 April 2025 Last Updated: 25 March 2026

1. Introduction

MIRA REAL ESTATE BROKERS L.L.C ("Mira International," "we," "our," or "us"), a company licensed and operating in the United Arab Emirates (Trade License No. 1580156, TRN 100528865700003), is committed to protecting the privacy and personal data of all individuals who interact with us — including clients, prospective buyers and tenants, landlords, website visitors, and business partners.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with:

  • Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) — the UAE's primary federal data protection legislation;
  • Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) and its implementing regulations;
  • Applicable regulations of the Dubai Land Department (DLD) and the Real Estate Regulatory Agency (RERA);
  • Any other applicable UAE laws and regulations.

By accessing our website, submitting inquiries, or engaging our real estate services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are (Data Controller)

For the purposes of the UAE PDPL, MIRA REAL ESTATE BROKERS L.L.C acts as the Data Controller responsible for your personal data.

Registered Address: MIRA REAL ESTATE BROKERS L.L.C Office No601-606 Park heights Square 1, Dubai Hills, Dubai, UAE

Data & Privacy Inquiries:info@mira-international.com 

3. Personal Data We Collect

We may collect and process the following categories of personal data, limited to what is necessary for the specific purpose of collection (data minimisation principle):

3.1 Identity & Contact Information

  • Full name, date of birth, nationality, gender
  • Emirates ID, passport number, UAE residency visa details
  • Email address, phone number, postal/residential address

3.2 Property & Transaction Information

  • Properties you own, are seeking to purchase, rent, or sell
  • Property specifications, title deed details, Ejari registration data
  • Transaction history, purchase/sale agreements, tenancy contracts
  • Trakheesi permit details and advertising references

3.3 Financial Information

  • Payment details and banking information
  • Source of funds and source of wealth (required under AML/CFT regulations)
  • Credit history and financial statements where relevant to property transactions
  • Virtual asset transaction details where applicable

3.4 KYC & Compliance Information

  • Ultimate Beneficial Owner (UBO) information
  • Corporate documentation for legal entities
  • Sanctions screening results and risk assessment data
  • Any information required for goAML/FIU reporting obligations

3.5 Communications & Interaction Data

  • Records of emails, phone calls, WhatsApp messages, and in-person meetings
  • Correspondence related to property inquiries, offers, and negotiations
  • Feedback, complaints, and survey responses

3.6 Website & Digital Usage Data

  • IP address, browser type, device information
  • Pages visited, time spent on site, referral source
  • Cookie data (please see our Cookie Policy for details)
  • Interactions with our property listings and search features

3.7 Marketing Preferences

  • Your communication preferences and consent status for marketing

4. How We Collect Your Personal Data

We collect personal data through the following means:

  • Directly from you: when you submit an inquiry form, register on our website, visit our office, sign a brokerage agreement, or communicate with our agents;
  • Automatically: via cookies and similar tracking technologies when you browse our website;
  • From third parties: property portals (Bayut, Property Finder, Dubizzle), developers, financial institutions, government databases (DLD, RERA/Trakheesi), and referral partners — where permitted by law;
  • From public sources: publicly available registries, court records, or information you have made publicly available.

5. Legal Basis for Processing

In accordance with the UAE PDPL, we process your personal data on the following lawful grounds:

Your Consent: Marketing communications, use of non-essential cookies, sending newsletters
Performance of a Contract: Processing your property transaction, preparing tenancy agreements, facilitating purchase/sale
Legal Obligation: AML/CFT compliance, KYC verification, goAML reporting to the FIU, data retention required by UAE Ministry of Economy and DLD
Protection of Public Interest: Reporting suspicious transactions, fraud prevention, regulatory compliance
Legitimate Business Interests: Improving our services, website analytics, internal record-keeping, business development

Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Purposes of Processing

We use your personal data for the following purposes:

6.1 Real Estate Services To facilitate property search, listings, viewings, negotiations, purchase, sale, and lease transactions; to prepare and execute brokerage agreements, MOUs, tenancy contracts, and related documentation; and to register transactions with DLD/RERA.

6.2 AML/CFT Compliance To conduct customer due diligence (CDD) and enhanced due diligence (EDD) where required; to verify the identity of clients and beneficial owners; to screen against sanctions and PEP lists; and to file Real Estate Activity Reports (REARs) via the goAML platform with the UAE Financial Intelligence Unit (FIU), as required under Federal Decree-Law No. 20 of 2018.

Pursuant to the UAE Ministry of Economy circular, we are legally required to retain records and transaction data for a minimum of five (5) years.

6.3 Communication & Customer Support To respond to your inquiries; to provide updates on your transactions; to send appointment confirmations; and to deliver post-transaction support.

6.4 Marketing & Promotions To send property recommendations, market reports, promotional materials, and newsletters — only with your prior consent, and with the option to unsubscribe at any time.

6.5 Legal & Regulatory Compliance To comply with DLD, RERA, UAE Ministry of Economy, and any other applicable regulatory requirements; to respond to lawful requests from authorities; and to protect our legal rights.

6.6 Analytics & Service Improvement To analyse how our website and services are used, identify trends, and improve user experience and service quality.

7. Data Sharing & Disclosure

We do not sell your personal data. We may share your data only in the following circumstances:

7.1 With Service Providers (Processors) Third-party suppliers who provide services on our behalf — including IT and CRM platforms, marketing agencies, payment processors, legal advisors, and translation services — under strict data processing agreements ensuring PDPL compliance.

7.2 With Government & Regulatory Authorities Dubai Land Department (DLD), Real Estate Regulatory Agency (RERA), UAE Ministry of Economy, Financial Intelligence Unit (FIU/goAML), UAE Data Office, law enforcement agencies, and courts — where required by law or to comply with a legal obligation.

7.3 With Property Developers & Financial Institutions Developers, banks, and mortgage providers involved in property transactions in which you participate — only to the extent necessary to complete the transaction.

7.4 With Property Portals Property listing platforms such as Bayut, Property Finder, and Dubizzle — to advertise properties in accordance with Trakheesi/RERA advertising regulations.

7.5 In Business Transfers In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of the transaction. You will be notified of any such change.

7.6 Cross-Border Transfers If your data is transferred outside the UAE, we ensure that appropriate safeguards are in place in accordance with Article 22 of the UAE PDPL, including contractual protections or transfers to jurisdictions with adequate data protection standards.

8. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

  • End-to-end encryption of data in transit and at rest
  • Access controls limiting data access to authorised personnel only
  • Firewall protection and secure server environments
  • Regular security audits and staff privacy training
  • Incident response procedures — in the event of a data breach that may affect your privacy, we will notify the UAE Data Office and, where required, affected individuals, in accordance with UAE PDPL obligations

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, subject to the following minimum retention periods required by UAE law:

  • Real estate transaction records: minimum 5 years from transaction date (UAE Ministry of Economy circular, AML/CFT regulations)
  • KYC/CDD documentation: minimum 5 years from the end of the business relationship
  • Tenancy and brokerage agreements: for the duration of the contract plus 5 years
  • Marketing data: until consent is withdrawn or you opt out
  • Website analytics data: up to 2 years

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.

10. Your Rights Under the UAE PDPL

In accordance with Federal Decree-Law No. 45 of 2021, you have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you, free of charge
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data where it is no longer necessary for the original purpose (subject to our legal retention obligations)
Right to Restriction: Request that we restrict processing of your data in certain circumstances
Right to Data Portability: Request that your data be provided in a structured, commonly used format
Right to Withdraw Consent: Withdraw consent for marketing or non-essential processing at any time
Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at https://mira-international.com/ with the subject line "Data Subject Request." We will respond within a reasonable timeframe in accordance with PDPL requirements.

Please note that some requests may be limited where processing is required to comply with our legal obligations (e.g., AML/CFT retention requirements).

11. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse usage, and deliver relevant content. Cookies requiring your consent will only be placed after you have actively agreed via our cookie consent banner.

For full details on the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

12. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately at https://mira-international.com/ and we will take prompt steps to delete such information.

13. Third-Party Links

Our website may contain links to third-party websites, property portals, or developer sites. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies before submitting any personal data.

14. Changes to This Privacy Policy

We review and update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or regulatory guidance. Any material changes will be communicated by updating the "Last Updated" date at the top of this document and, where appropriate, by direct notification.

We encourage you to review this Policy regularly. Continued use of our services following an update constitutes acceptance of the revised Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:

MIRA REAL ESTATE BROKERS L.L.C Trade License No. 1580156 | TRN 100528865700003 Office No601-606 Park heights Square 1, Dubai Hills, Dubai, UAE

https://mira-international.com/ 

 +971 56 444 4654

https://mira-international.com

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.